Client Terms and Conditions
Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your program.
FREE INITIAL CONSULTATION
You may be offered a free 30-minute initial consultation. Coaching may be provided at your consent. No therapy will be provided during the consultation. The purpose of this initial consultation is to discover how my programs can benefit you and answer any of your questions.
BOOKING & PAYMENT
Payment in full/deposit is to be made at the time of booking your appointment.
CANCELLATION, RESCHEDULING & REFUNDS
If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to your session.
REFUNDS
The Program fee, including any Program Deposit, is non-refundable. All funds paid by you are deemed earned by Renee Scanlon upon receipt. Fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.
If you need to cancel or re-schedule a session, please notify Renee Scanlon at least 48 hours prior to your scheduled session time. Notification must be made via Calendly online booking, email or phone.
If you fail to provide adequate notice, you may be charged a 50% cancellation / no show fee of the service value. The cancellation / no show fee will be charged at the discretion of Renee Scanlon and released via the Stripe payment system.
Where a discount package or therapy/coaching program has been booked and paid for in advance, if you choose to discontinue your program before attending all the sessions, a pro rate refund will be issued after deduction of the full standard session fee for any sessions you have attended.
SESSION FEES
All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.
CONTACT BETWEEN SESSIONS
Any contact between sessions will be by phone or email during office hours only (Mon-Fri 9am-6pm). Any messages received outside of these hours will be dealt with during office hours only.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the goals you wish to achieve. Please update me of any medical changes during your course of the program.
We request that you do not participate in any hypnotherapy sessions if you or your treating practitioners have any past or existing concerns about your mental health.
Please note that Renee Scanlon will be unable to offer any professional services If:
If you or your treating practitioners have any past or existing concerns about your mental health – It is your responsibility to first check with the appropriate physician if you’re unsure.
You have epilepsy or any form of psychosis, psychiatric disorders, or personality disorders. This includes anyone with psychotic symptoms, such as hallucinations and delusions – It is your responsibility to check with the appropriate physician if you’re unsure.
You’re diagnosed with clinical depression.
You’re under the influence of alcohol or recreational drugs.
You’re not considered an adult and are under 18.
Please note: If you meet one of the above conditions and book and attend a session, Renee Scanlon reserves the right to cancel the session immediately, forfeit the full session fee and refuse to see you for any future sessions.
Please Note: If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g., GP, Psychologist, Psychiatrist or Counselor, or any healthcare professional, you may be asked to seek their permission before any sessions can commence with Renee Scanlon.
HEALTH DISCLAIMER
You acknowledge that any and all information provided during our time together is not intended to take the place of medical advice from a health care professional. Nothing said shall be considered or used as a substitute for medical advice, diagnosis or treatment. Any action whatsoever, which is taken is to be used solely at your own discretion, risk and liability. Renee Scanlon does not alter the fact that you should always consult the appropriate health professionals on any matter that is related to your health and well-being before proceeding with any action pertaining to health-related issues.
You acknowledge that Renee Scanlon is not a doctor or licensed health professional, but a certified RTT® Practitioner / Certified Hypnotist and an educator helping people achieve their very best by helping them transform their mindsets, and aiming to provide insight and meaning to resolve their issues themselves.
According to the law, I am not allowed to guarantee results for coaching and therapy, and therefore do not. The guarantee is therefore the same for doctors, hospitals, chiropractors, physiotherapists and the vast majority of others in the healthcare world.
In return, I can guarantee that I will work with you as seriously as possible and that I will do everything in my power to give you the results you are looking for, as quickly as possible.
AGE RESTRICTIONS
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person where possible.
ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.
HYPNOTHERAPY RECORDINGS
Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.
OUTCOME OF SESSIONS
Although Rapid Transformational Therapy® has an incredibly high success rate, Renee Scanlon cannot and does not guarantee results since your own personal success depends on many factors that Renee Scanlon has no control over, including your willingness and desire to affect the changes inside of yourself. The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.
STANDARDS OF BEHAVIOR
During the course of the program, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.
You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behavior, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.
LIABILITY & INDEMNITY
Under no circumstances will Renee Scanlon be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Renee Scanlon. In addition, you agree to defend, indemnify, and hold Renee Scanlon harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.
GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of the United States. You agree to submit to the exclusive jurisdiction of U.S. courts to settle any dispute which may arise out of or in connection with these terms and conditions.
DATA PROTECTION
For my services, your personal data is collected, processed, used and stored in accordance with the following Privacy Policy. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.
CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your program, please discuss this with myself in the first instance and I will endeavor to resolve the issue.
STATEMENTS OF UNDERSTANDING
By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:
I confirm that I have been advised by Renee Scanlon of the scope of the services that she provides and give my full consent to receiving coaching, mentoring and therapy from Renee Scanlon.
I understand that results may vary from person to person and the agreement by Renee Scanlon to work on the issues or problems presented by me in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that coaching/mentoring/ hypnotherapy or any other information provided by Renee Scanlon either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.
I declare that, if advised by Renee Scanlon prior to or following any sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Renee Scanlon prior to the next session.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to MP3 recordings and/or carrying out other assignments as appropriate. I understand that I must do the work in order to achieve my desired results.
I have accurately and truthfully answered any questions and provided background information during the initial consultation and will continue to do so during any subsequent sessions.
CONFIDENTIALITY
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
Where you give permission for confidentiality to be broken
Where I am compelled by a court of law
Where the information is of a nature that confidentiality cannot be maintained, for example:
The possibility of harm to yourself or others exists
In cases of fraud or crime
When minors (under 18 years old) are involved
By proceeding with the program I consent that Renee Scanlon may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, is in imminent danger to myself or others; or if a subpoena of records has been requested.
I also understand that, at any time, Renee Scanlon may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.
RAPID TRANSFORMATIONAL THERAPY®
RTT® uses hypnosis which is a completely safe, natural, and relaxing process. You will remain conscious and in complete control throughout.
During RTT® you will be regressed back to several memories in order to uncover
where, when, how, and why you developed your presenting issue/problem or where the belief/behavior originated from, with a view to change it. This insight will help you to gain a deeper understanding of the root, the cause, and the reason for your problem/issue.
Before taking part in your RTT® session(s), please ensure:
That you do not suffer from epilepsy
That you will be free from the influence of drugs or alcohol during the course of your session.
That you provide me with the correct address of your online location.
That the environment around you is safe and will remain distraction free.
That you provide me with a phone number or other means of communication to contact you with in the case of a technology failure.
That you provide me with a third-party emergency contact number.
TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendments if you have re-started a program with me after a long period of absence.
PRIVACY NOTICE
In order to provide you with the best service possible I need to hold your personal contact details and records of your sessions. This privacy notice tells you what I will do with your personal information from the initial point of contact through to after the program has ended. Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current federal and New York State data protection legislation, including the United States Health Insurance Portability and Accountability Act (HIPAA), as well as the New York Public Health Law Medical Information and Records Access Act (MIRAA).
How I use your information:
I will never use your personal data for any purposes other than the administration of the therapy/coaching service that I am providing to you i.e., to arrange, cancel and rearrange appointments. I will only retain your personal information for as long as is necessary. This is in line with guidance from the HIPPA.
Initial contact: When you contact me to book your first appointment, I will collect some brief information to help me to process your inquiry. This will include your name so that I can book the appointment into my diary and also a contact method, for example an email address or phone number. This information is requested so that you could be informed if I was unable to attend an appointment due to unforeseen circumstances. If you do not want to be contacted under any circumstances you do not need to provide a contact method. Alternatively, a relative may give me your details when making an inquiry on your behalf. If an inquiry is made and you decide not to proceed, I will ensure that all of your personal data is deleted within one month. If you would like me to delete this information sooner, please let me know.
While you are accessing coaching/therapy: Your email address or phone number will be used to provide you with written confirmation of your appointment times if you have given consent for this. Your email address and telephone number will only be used to contact you regarding appointment times and information that is relevant to your therapy sessions.
At the beginning of your first appointment, I will ask you to complete an intake form containing your name, address, date of birth, contact information and also contact information for your GP and any relevant medical information such as medications being taken and health problems, I should be aware of. I will also ask you to provide some brief information about the issues you want to walk on. The form is stored in a locked filing cabinet that can only be accessed by me.
Rest assured that what is said in our sessions will be kept confidential. Confidentiality will only be broken if there are legal or ethical obligations to disclose, for example, if you disclose abuse/neglect of a child or vulnerable adult, or say something else that implies serious harm to yourself or others, or if a court of law requires me to disclose information.
In the event that confidentiality must be broken I will always try to speak to you about this first, unless there are safeguarding issues that prevent this.
I keep brief notes of our sessions for the purpose of assisting our work together. The notes help me to keep track of the issues that we are working on and they are for my use only. Your data is mainly stored as hard copy in a locked filing cabinet that only I have access to. Immediately after the session is finished, I transfer the data with your initials to my password protected computer.
After coaching/therapy has ended: There are reasons why therapists /coaches are required to keep records after sessions have ended. Retaining your notes ensures that I can continue to offer you an efficient service if you make contact after. Your notes will be stored for six years after therapy has ended. This time frame adheres with current HIPAA guidelines. Six years after therapy has ended your therapy notes will be confidentially destroyed.
Please note that I also need to keep a record of your name, date of birth for six years after therapy ends. This therefore enables me to identify your therapy notes if necessary.
Will I share your data and if I do, who will I share it with and for what purpose?:
It is very unlikely that I will share your data. I will not sell it on or use it for unethical reasons. I may have to share it if my notes are subpoenaed by court, if you or anyone you tell me about is at harm or risk of harm, I may have to pass this information on. I may also discuss your case during supervision but I only use your first name.
Data Security:
I take the security of the data that I hold about you very seriously. My email account is password protected and mobile phones and laptops used are password protected and have anti-virus software. Your data is mainly stored as hard copy in a locked filing cabinet. Immediately after the work is finished, I transfer the data with your initials to my password protected computer. Your phone number(s) may be kept in my business mobile phones with your first name and last initial. Only I will access your information.
Your Rights:
Under the HIPAA and MIRAA guidelines you have the following rights: The right to request access to the personal information that I store and process about you. You can ask for corrections to be made to the information held or for your personal information to be deleted. You can also ask me to restrict the processing of your personal information or to object to the processing of it altogether in some circumstances. You can read more about your rights at https://www.hhs.gov/hipaa/index.html
If you would like to make a request relating to any of the rights above, please send a request in writing by emailing renee@subconscious.solutions. Please be aware that in certain situations, practitioners may be unable to comply with the above requests. For example, if compelled to retain the records by a court of law. Please also be aware that there may be a charge for complying with a request if it is deemed to be excessive in nature.
Complaints:
If you have a complaint about how I handle your personal data please do not hesitate to get in touch by email at renee@subconscious.solutions.
Changes to privacy notice:
This privacy notice may be updated from time to time, so please check occasionally for any updates.